2016 Shared Value Report

Indicator Description

Reported

Report Section(s)

PR6

Programs for adherence to laws, standards, and voluntary codes related tomarketing communications, including advertising, promotion, and sponsorship

MarketingCommunications PR7

Total number of incidents of non-compliancewith regulations and voluntary codes concerningmarketing communications, including advertising, promotion, and sponsorshipby type of outcomes

None

Customer Privacy PR8

Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data

Compliance PR9

Monetary value of significant fines for non-compliancewith laws and regulations concerning the provision and use of products and services

None

Access EU26

Percentage of population unserved in licensed distribution or service areas Number of residential disconnections for non-payment, broken downby duration of disconnection and by regulatory regime

Fully

Community Partnership— Low Income and Senior Energy Assistance andOutreach

EU27

EU28

Power outage frequency

Fully

UtilityOperations—By theNumbers

EU29 EU30

Average power outage duration

Fully

UtilityOperations—By theNumbers

Average plant availability factor by energy source andby regulatory regime

Fully

UtilityOperations—By theNumbers

112

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